Contact Us
FAQ
Product-related
For homes with pets and children, we recommend opting for velvet material due to its durability and ease of maintenance.
The sofa has a load-bearing capacity of 330 lbs per seat.
We recommend cleaning the couch with a damp towel or using natural cleaning solutions such as vinegar and hydrogen peroxide.
Shipping
It usually takes 3-5 days to receive the product after shipping. For delivery times, please refer to our Shipping Policy for detailed information.
Yes, indeed! We offer free shipping for all products across the entire site.
Returns & Refund
It's essential to note that that for returns that are not related to product quality issues, you will be responsible for the return fee.
You have 30 days to request a return after receiving your item. The item must be unused, with tags, and in its original packaging. For more information, please visit the Belffin Return & Refund Policy.
Other
Orders under $2000 are eligible for installment payments through Afterpay.
You can contact us through our contact page! We will be happy to assist you.
Office Address: Room D, 10/F, Unionway Commercial Centre, 283 Queen's Road Central, Sheung Wan, Hong Kong
Contact Email: Service@belffin.com
Tel: 1-888-850-6633 (US), Mon-Fri 8am - 8pm (PST).