Welcome to Belffin! We understand you may have questions, and we're here to help. Below are some frequently asked questions:
Can I cancel my order before it's shipped?
Absolutely! You can cancel your order at any time before it's shipped, hassle-free.
What if I change my mind after the product is shipped?
No worries! If you decide you don't want the product after it's shipped, please wait until the product is returned to our warehouse. Once the warehouse completes the inspection and verification process, we'll initiate a refund.
Is shipping free for all products on the site?
Yes, indeed! We offer free shipping for all products across the entire site.
How easy is it to install your sofas?
Super easy! Our sofas are designed for simple installation. If you encounter any issues, reach out to our customer service via email Service@belffin.com, and we'll guide you through.
How soon can I expect to receive my order?
For delivery times, please refer to our Shipping Policy for detailed information.
What if I receive my order and there are missing parts?
Patience is key! Since we ship in multiple boxes, please wait a bit. If there are still missing parts, don't hesitate to contact our after-sales email Service@belffin.com immediately. We're here to help.
Can't find what you're looking for?
At Belffin, we value your satisfaction, and we're here to provide friendly assistance. If you have any other questions or concerns, feel free to reach out to us at Service@belffin.com. Be sure to include your order number (if you have one). We appreciate your patience and enthusiasm as part of the Belffin family!