FAQs

Your Queries, Our Solutions - Prompt Assistance from Our Team

Can we give you a hand?

We understand you may have questions, and we're here to help. Below are some frequently asked questions:

Product-related

For homes with pets and children, we recommend opting for velvet material due to its durability and ease of maintenance.

Our products come with a 1-year warranty. Should you encounter any quality issues with the couch, please contact our customer service team immediately, and we will arrange for replacements.

The seat cushions are not designed to be removable. However, some of the back pillows can be detached and are machine washable.

The sofa has a load-bearing capacity of 330 lbs.

We recommend cleaning the couch with a damp towel or using natural cleaning solutions such as vinegar and hydrogen peroxide.

We do not offer assembly services. However, the sofa is designed for easy assembly following the provided instruction manual.

Pre-Order

You cannot select or guarantee a specific delivery date. All sofa orders are shipped via FedEx. If you need to change your delivery date, please sign up for FedEx Delivery Manager and coordinate the change directly with FedEx.

Orders under $2000 are eligible for installment payments through Afterpay.

For security reasons, we do not store credit card information. Therefore, your card will be charged at the time of purchase.

Absolutely! You can cancel your order at any time before it's shipped, hassle-free.

If you decide you don't want the product after it's shipped, please wait until the product is returned to our warehouse. Once the warehouse completes the inspection and verification process, we'll initiate a refund.

Currently, we do not have a showroom or physical store. You may refer to the reviews and experiences shared by other customers.

Shipping

Yes, indeed! We offer free shipping for all products across the entire site.

It usually takes 3-5 days to receive the product after shipping. For delivery times, please refer to our Shipping Policy for detailed information.

Fedex

No, it is not required to be present for the delivery. FedEx will typically leave the packages at your doorstep.

Returns & Refund

It's essential to note that that for returns that are not related to product quality issues, you will be responsible for the return fee.

You have 30 days to request a return after receiving your item. The item must be unused, with tags, and in its original packaging. For more information, please visit the Belffin Return & Refund Policy.

Approved refunds are processed within 10 business days, but it may take longer for your bank to post the refund.

Other

To explore potential business collaborations with Belffin, please reach out to us via email at service@belffin.com. Our team will be delighted to discuss opportunities and explore mutually beneficial partnerships.

Can't find what you're looking for?

If you have any other questions or concerns, feel free to reach out to us.