For families with pets and children, we recommend choosing velvet, chenille or corduroy materials because of their durability and ease of maintenance.

Our products come with a 1-year warranty. Should you encounter any quality issues with the couch, please contact our customer service team immediately, and we will arrange for replacements.

The seat cushions are not designed to be removable. However, some of the back pillows can be detached and are machine washable.

The sofa has a load-bearing capacity of 330 lbs per seat.

We recommend cleaning the couch with a damp towel or using natural cleaning solutions such as vinegar and hydrogen peroxide.

We do not offer assembly services. However, the sofa is designed for easy assembly following the provided instruction manual.

Yes, our modular sofas can be connected together. We provide connectors to ensure the sofas remain stable and secure.

Products with storage space are indicated on their respective product detail pages. If you have any questions, please contact our customer service.

You cannot select or guarantee a specific delivery date. All sofa orders are shipped via UPS. If you need to change your delivery date, please sign up for UPS Delivery Manager and coordinate the change directly with FedEx.

No, you do not need to pay taxes on your purchase. All prices listed are tax-free, so the price you see is the price you pay.

Orders under $4000 are eligible for installment payments through Afterpay.

For security reasons, we do not store credit card information. Therefore, your card will be charged at the time of purchase.

Absolutely! You can cancel your order at any time before it's shipped, hassle-free.

If you decide you don't want the product after it's shipped, please wait until the product is returned to our warehouse. Once the warehouse completes the inspection and verification process, we'll initiate a refund.

Currently, we do not have a showroom or physical store. You may refer to the reviews and experiences shared by other customers.

Some coupons have usage restrictions. For specific details, you can contact our customer service at service@belffin.com.

Prices may vary between different platforms due to various factors. We appreciate your understanding.

Yes, indeed! We offer free shipping for all products across the entire site.

It usually takes 3-5 days to receive the product after shipping. For delivery times, please refer to our Shipping Policy for detailed information.

UPS

No, it is not required to be present for the delivery. FedEx will typically leave the packages at your doorstep.

Due to the large number of packages, they may not all arrive on the same day. Please be patient and wait for the remaining packages to be delivered.

Please contact our customer service immediately, and we will arrange a replacement for you.

It's essential to note that that for returns that are not related to product quality issues, you will be responsible for the return fee.

You have 30 days to request a return after receiving your item. The item must be unused, with tags, and in its original packaging. For more information, please visit the Belffin Return & Refund Policy.

Approved refunds are processed within 10 business days, but it may take longer for your bank to post the refund.

To explore potential business collaborations with Belffin, please reach out to us via email at belffinhome@belffin.com. Our team will be delighted to discuss opportunities and explore mutually beneficial partnerships.

We welcome your suggestions and feedback. Please contact us via email at belffinhome@belffin.com, and we will do our best to address your concerns.