Return & Refund Policy
At Belffin, our commitment is to ensure your satisfaction with every purchase. Below you'll find our Return & Refund Policy and answers to the most common questions regarding returns and refunds.
30-Day Return Policy
We offer a 30-day return window. You have 30 days after receiving your order to submit a return request.
To be eligible for a return, your item must:
- Be unused and in the same condition as received.
- Include all original tags (if applicable).
- Be returned in its original packaging.
- Be approved by our customer service team before being returned.
Returns sent without prior authorization will not be accepted.
Return Conditions
To ensure your return can be processed, the following conditions must be met:
- Your return request must comply with Belffin's Return Policy.
- The return request must be submitted within the allowed 30-day return period.
- Customers are responsible for return shipping costs for returns that are not caused by product quality issues.
- Products must be returned in their original packaging to avoid transportation damage.
Failure to meet these conditions may result in the return request being declined.
Non-Quality Related Returns
If you decide to return a product for reasons unrelated to product quality, such as:
- I don't like the color or size.
- The sofa is not as comfortable as expected.
- The color looks different from the website.
- There are minor loose threads.
- I no longer need the item.
You will be responsible for the return shipping cost.
Please note that Belffin does not provide prepaid return shipping labels for non-quality related returns. Customers must arrange and pay for return shipping themselves.
Defective, Damaged, or Incorrect Products
Please inspect your order upon arrival.
If your product is:
- Damaged during delivery
- Defective
- Missing parts
- Incorrectly shipped
please contact us immediately at Service@belffin.com.
Once your request is approved, we will provide return instructions and, where applicable, a prepaid return shipping label.
Return Request Requirements
To help us process your return as quickly as possible, please include:
- Your order number.
- A brief description of the return reason.
- Photos or videos showing the issue (if applicable).
- The email or message used to request the return.
For approved returns, customers should keep the shipping receipt and tracking number until the refund has been completed.
Return Shipping & Compensation
For approved quality-related returns:
- Belffin will cover the actual return shipping cost.
- Compensation for return shipping will not exceed the amount paid for the product after discounts.
For non-quality related returns:
- Customers are responsible for all return shipping costs.
Clearance Items
Clearance items are Final Sale and cannot be returned or refunded.
However, if a clearance item arrives damaged or has a verified quality issue, we will gladly provide replacement parts or an appropriate solution.
Exchanges
The fastest way to exchange an item is to return the original item after approval and place a new order separately.
Refunds
After we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved:
- Refunds will be issued to your original payment method.
- Most refunds are processed within 10 business days after approval.
- Depending on your bank or credit card issuer, additional processing time may apply.
If more than 15 business days have passed since your refund was approved, please contact us at Service@belffin.com.
Return Address
Belffin Warehouse
5670 Ferguson Dr
Commerce, CA 90022
Contact: Sandy
Phone: 909-282-9809
(Please do not send returns directly to this address without prior authorization.)
Claim Time Limit
To ensure timely resolution, any return, shipping damage, missing parts, or quality-related issue should be reported within 30 days of delivery.
The earlier you contact us, the faster we can provide a solution.
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
We're always happy to help.
