We’re here to help
Questions about orders, delivery, returns, or financing? Reach us by email, live chat, or schedule a call.
📞 Schedule a Phone Call
Need personal assistance? Book a 15–30 minute phone consultation with our team.
- Expert guidance on sizing, layouts, and fabrics
- Order & delivery troubleshooting (incl. Afterpay orders)
- Warranty & care guidance
FAQS
What is the duration of your warranty?
What is the duration of your warranty?
All of our products come with a1-year free warranty. You may also purchase anextended warrantyfor longer coverage. For details, please refer to our [Warranty Page].
Why is the number of packages I received incorrect?
Why is the number of packages I received incorrect?
Due to the large number of packages, they may not all arrive on the same day. Please be patient and wait for the remaining packages to be delivered.
What is the return policy?
What is the return policy?
You have 30 days to request a return after receiving your item. The item must be unused, with tags, and in its original packaging. For more information, please visit the Belffin Return & Refund Policy.
What should I do if the product I received is damaged?
What should I do if the product I received is damaged?
Please contact our customer service immediately, and we will arrange a replacement for you.
