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Your Queries, Our Solutions - Prompt Assistance from Our Team
Product-related
Which material is most suitable for households with pets and children?
Which material is most suitable for households with pets and children?
For families with pets and children, we recommend choosing velvet, chenille or corduroy materials because of their durability and ease of maintenance.
What is the duration of your warranty?
What is the duration of your warranty?
All of our products come with a 1-year free warranty. You may also purchase an extended warranty for longer coverage. For details, please refer to our [Warranty Page].
Are the cushion covers removable and machine washable?
Are the cushion covers removable and machine washable?
For some of our products, both the seat and back cushions are removable and washable. However, in other models, the cushions may not be detachable. Please refer to the product page for specific information on each item.
What is the maximum weight capacity of the sofa?
What is the maximum weight capacity of the sofa?
The sofa has a load-bearing capacity of 330 lbs per seat.
What is the recommended method for cleaning the couch?
What is the recommended method for cleaning the couch?
We recommend cleaning the couch with a damp towel or using natural cleaning solutions such as vinegar and hydrogen peroxide.
Do you provide assembly services for the sofa?
Do you provide assembly services for the sofa?
We do not offer assembly services. However, the sofa is designed for easy assembly following the provided instruction manual.
Can modular sofas be connected together?
Can modular sofas be connected together?
Yes, our modular sofas can be connected together. We provide connectors to ensure the sofas remain stable and secure.
Which products have storage space?
Which products have storage space?
Products with storage space are indicated on their respective product detail pages. If you have any questions, please contact our customer service.
Pre-Order
Can I specify my delivery date?
Can I specify my delivery date?
If you would like us to delay shipping, please contact our customer service team and we will do our best to arrange it. However, we cannot guarantee that your order will arrive on an exact date of your choosing, as final delivery depends on the carrierโs schedule and local conditions.
Do I Need to Pay Taxes on My Purchase?
Do I Need to Pay Taxes on My Purchase?
No, you do not need to pay taxes on your purchase. All prices listed are tax-free, so the price you see is the price you pay.
Do you offer financing options?
Do you offer financing options?
Orders under $4,000 are eligible for installment payments through Afterpay. For detailed requirements and the step-by-step process, please refer to our Financing page
Will I be charged for the order at check out or when it ships?
Will I be charged for the order at check out or when it ships?
For security reasons, we do not store credit card information. Therefore, your card will be charged at the time of purchase.
Can I cancel my order before it's shipped?
Can I cancel my order before it's shipped?
You can cancel your order at any time before it's shipped, hassle-free.
What if I change my mind after the product is shipped?
What if I change my mind after the product is shipped?
If you decide you don't want the product after it's shipped, please wait until the product is returned to our warehouse. Once the warehouse completes the inspection and verification process, we'll initiate a refund.
Is there a physical location where I can view this sofa?
Is there a physical location where I can view this sofa?
Currently, we do not have a showroom or physical store. You may refer to the reviews and experiences shared by other customers.
Why can't some coupons be used?
Why can't some coupons be used?
Some coupons have usage restrictions. For specific details, you can contact our customer service at service@belffin.com.
Shipping
How can I track my delivery?
How can I track my delivery?
Click [here] and enter your order number starting with OY along with the email address you used when placing the order.
Is shipping free for all products on the site?
Is shipping free for all products on the site?
Yes! We offer free shipping on all products across the site except fabric swatch booklets.
How long will it take to ship my order?
How long will it take to ship my order?
It usually takes 3-5 days to receive the product after shipping. For delivery times, please refer to our Shipping Policy for detailed information.
Which shipping carriers do you use?
Which shipping carriers do you use?
UPS/Fedex
Is it necessary to be at home to receive the delivery?
Is it necessary to be at home to receive the delivery?
No, it is not required to be present for the delivery. FedEx will typically leave the packages at your doorstep.
Why is the number of packages I received incorrect?
Why is the number of packages I received incorrect?
Due to the large number of packages, they may not all arrive on the same day. Please be patient and wait for the remaining packages to be delivered.
Returns & Refund
What should I do if the product I received is damaged?
What should I do if the product I received is damaged?
Please contact our customer service immediately, and we will arrange a replacement for you.
What if I don't like the sofa or it's the wrong size?
What if I don't like the sofa or it's the wrong size?
It's essential to note that that for returns that are not related to product quality issues, you will be responsible for the return fee.
What is the return policy?
What is the return policy?
You have 30 days to request a return after receiving your item. The item must be unused, with tags, and in its original packaging. For more information, please visit the Belffin Return & Refund Policy.
How are refunds processed?
How are refunds processed?
Approved refunds are processed within 10 business days, but it may take longer for your bank to post the refund.
Other
How can I initiate a business cooperation with Belffin?
How can I initiate a business cooperation with Belffin?
To explore potential business collaborations with Belffin, please reach out to us via email at belffinhome@belffin.com. Our team will be delighted to discuss opportunities and explore mutually beneficial partnerships.
Do you have any suggestions for our products?
Do you have any suggestions for our products?
We welcome your suggestions and feedback. Please contact us via email at belffinhome@belffin.com, and we will do our best to address your concerns.
